Frequently Asked Questions

Everything you need to know about your Pura Vida shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US, while international orders can take 10-21 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items. Simply visit our returns portal to generate a prepaid shipping label.

Are Pura Vida products ethically sourced?

Yes, we are committed to ethical fashion. We partner with artisans worldwide to ensure fair wages, safe working conditions, and sustainable manufacturing processes.

How do I care for my jewelry and apparel?

For jewelry, avoid contact with harsh chemicals or prolonged water exposure. For apparel, we recommend machine washing on a cold, gentle cycle and hanging to dry.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment payments via Afterpay.

Can I track my order in real-time?

Once your order ships, you will receive a confirmation email with a unique tracking number and a link to monitor your package's journey.