Returns & Exchanges

At Pura Vida, we want you to love every piece you wear, but if you're not completely satisfied, we offer a 30-day window for returns and exchanges. Please ensure all items are in their original, unworn condition with tags attached to qualify for a refund.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email.

3

Package Your Items

Securely pack your items in their original packaging, include the packing slip, and affix the return shipping label to the outside of the box.

4

Drop Off and Track

Take your package to the nearest authorized shipping carrier location and keep your tracking number handy until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing